Cancellation & Refund Policy

Jaadooghar is committed to a policy of freedom in travel, which is why we understand that something may cause you to cancel your reservation with us. That’s why Jaadooghar offers flexible cancellation options based on the policy chosen by the host property — Flexible, Moderate, or Strict.

Before cancelling a confirmed booking, we encourage you to check with our concierge team via Call or WhatsApp at +91-8850516804 or drop us an email at bookings@jaadooghar.com — many bookings can be modified (by dates, number of rooms/guests) depending on availability. We would be happy to assist you. This would be subject to our Rescheduling and Modification Policy given below.

How to Cancel or Modify a Booking

You can cancel your booking by reaching out to our concierge team via Call + on 91-8850516804 or email at bookings@jaadooghar.com.
We also offer rescheduling and modifications, subject to availability and a change fee. For details, see the Rescheduling and Modification Policy.

Cancellation Policies Explained

Each property on Jaadooghar follows one of three cancellation policies – Flexible, Moderate, or Strict. Guests are required to thoroughly read and understand the Cancellation and Refund Policy applicable to their selected property before making a booking.

🎄 Peak Season & Blackout Dates (Click to view calendar)

The Peak Season & Blackout Dates Policy overrides all other cancellation policies (Flexible, Moderate, Strict) wherever applicable.

During peak travel periods (e.g. long weekends, Holi, Diwali, Christmas, New Year etc.), the following special terms will apply across all properties:

• If any part of your booking falls on a peak date, this policy will apply to the entire booking.
• All bookings are strictly non-refundable under this policy, regardless of cancellation timing, partial stay, or no-show.
• Failure to check-in on the scheduled date will be treated as a no-show and will remain non-refundable.
• 100% advance payment is mandatory at the time of booking to confirm the reservation.
• Modifications, rescheduling, or cancellations are not permitted under this policy.
• On select cases, Jaadooghar may offer a credit note at its discretion, valid for a limited period.

Guests are advised to carefully review the cancellation policy before confirming their stay.

All timelines are calculated based on calendar days, with a cut-off time of 11:59 PM IST.

✅1. Flexible Cancellation Policy

This policy offers the highest level of flexibility for changing plans.

In case of overlap between ‘days from booking’ and ‘days before check-in’ conditions, the stricter condition shall apply. 

• Cancel within 3 days of booking (including the date of booking): Refund of the booking amount after deduction of standard cancellation charges*
• Cancel after 3 days of booking and up to 3 days before check-in: 50% refund
• Cancel within 3 days before check-in, on the check-in date, or in case of no-show: No refund

*A standard cancellation fee of 15% on the total booking amount shall be levied for refunds processed by Jaadooghar. This is primarily levied to cover payment gateway charges, convenience fee and processing charges.

Note: If a booking is made within 3 days of the check-in date, it will be considered non-refundable from the time of booking.

All timelines are calculated based on calendar days, with a cut-off time of 11:59 PM IST.

⚖️2. Moderate Cancellation Policy

This policy offers a balance between flexibility and commitment.

In case of overlap between ‘days from booking’ and ‘days before check-in’ conditions, the stricter condition shall apply.

• • Cancel within 3 days of booking (including the date of booking): Refund of the booking amount after deduction of standard cancellation charges*
  • Cancel after 3 days of booking and up to 14 days before check-in: 50% refund
  • Cancel within 14 days before check-in, on the check-in date, or in case of no-show: No refund

*A standard cancellation fee of 15% on the total booking amount shall be levied for refunds processed by Jaadooghar. This is primarily levied to cover payment gateway charges, convenience fee and processing charges.

Note: If a booking is made within 14 days of the check-in date, it will be considered non-refundable from the time of booking.

All timelines are calculated based on calendar days, with a cut-off time of 11:59 PM IST.

3. Strict Cancellation Policy

This policy is for high-demand properties that require advance planning and commitment.

In case of overlap between ‘days from booking’ and ‘days before check-in’ conditions, the stricter condition shall apply.

• Cancel within 2 days of booking (including the date of booking): Refund of the booking amount after deduction of standard cancellation charges*
• Cancel within 30 days before check-in, on the check-in date, or in case of no-show: No refund
• Cancel after 2 days of booking and up to 30 days before check-in: 50% refund

*A standard cancellation fee of 15% on the total booking amount shall be levied for refunds processed by Jaadooghar. This is primarily levied to cover payment gateway charges, convenience fee and processing charges.

Note: If a booking is made within 30 days of the check-in date, it will be considered non-refundable from the time of booking.

All timelines are calculated based on calendar days, with a cut-off time of 11:59 PM IST.

Rescheduling & Modification Policy

Rescheduling and booking modifications is a discretionary service offered by Jaadooghar basis a rescheduling/modification fee, as applicable. Therefore, in all cases of change request, Jaadooghar reserves the absolute right to refuse and provide only cancellation as an option.

Requests for rescheduling or modification must be made prior to the applicable non-refundable window of the booking. If a booking falls within the non-refundable period, rescheduling or modification may not be permitted. 

Following are the general terms and conditions of rescheduling or modifying a booking:

• Bookings can be rescheduled/ modified only at the same Jaadooghar property, basis availability. Relocation to a different Jaadooghar property is not permitted, once a booking is confirmed.
• If the tariff of the new dates is higher than the tariffs of the original booking, the difference is payable to Jaadooghar to confirm the new dates. If the tariff for the new dates is lower, no refund would be made for the difference.
• For addition of rooms or persons to the existing booking, the difference in amount is payable, as applicable, to Jaadooghar to confirm the revised booking.
• Reduction of rooms/ persons/ dates from an existing booking is not permissible.

⚠️ Other Important Terms

• Refunds, if applicable, will be initiated within 5–7 working days and may take an additional 7–14 working days to reflect in your bank account, depending on banking and payment gateway timelines.
• In case of early check-out after check-in, the booking will remain non-refundable and no partial refunds will be issued.
• Refunds, where applicable, will be processed only on the amount received by Jaadooghar.
• Bookings made through third-party platforms (OTAs) must be cancelled or modified via the respective platform, and their policies may apply.

Cancellation by Jaadooghar

Jaadooghar reserves the right to cancel a booking under the following rare circumstances:

• Unforeseen Events / Force Majeure: In cases of natural disasters, acts of God, government restrictions, or other events beyond our control that make it impossible or unsafe to honour the reservation.
• Property Unavailability: If the booked property becomes unavailable due to issues like maintenance, property damage, or any unforeseen operational difficulty.

In such cases, Jaadooghar will determine the most suitable resolution based on availability and operational feasibility. If this happens, we’ll offer you one of the following:

1.  An alternate Jaadooghar property, of similar standard, if available
2. Travel credit of the total booking amount + 10% bonus, (valid for 6 months and subject to availability at the time of redemption)
3.  Full refund, initiated in 5-7 days and processed within 7-14 working days